Refund policy

Last updated: 25 October 2026

At La Petite Belgique, we take pride in preparing fresh, quality baked goods for our customers. If something isn't right with your order, please contact us so we can help.

Returns and change of mind

As our products are freshly baked and prepared for our weekly delivery service, we generally do not accept returns or offer refunds for change-of-mind requests.

If you need to cancel or change an order, please contact us as soon as possible. We will consider requests received before our Friday 10:00 am order cut-off. Changes or cancellations requested after this time may not be possible because preparation may already be underway.

Nothing in this policy limits your rights under Australian Consumer Law.

Damaged, incorrect or missing items

Please check your order when it arrives and contact us as soon as possible if an item is damaged, missing or incorrect.

Please include your order number and a description of the issue. Photographs may also help us investigate.

We will review the matter and work with you to find an appropriate resolution.

Product quality and food safety

We want you to enjoy the products we make. If you believe a product is faulty, unsafe or otherwise does not meet applicable consumer guarantees, please contact us promptly.

Please do not consume a product you reasonably believe may be unsafe. We take food safety concerns seriously and will assess them carefully.

Refunds and replacements

Where a refund or replacement is appropriate, we will discuss the available options with you and provide any remedy required by Australian Consumer Law.

Approved refunds will generally be processed through the original payment method where practicable. Your bank or payment provider may need additional time to process the refund.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Depending on the circumstances, you may be entitled to a refund, replacement or another remedy if a product fails to meet an applicable consumer guarantee.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law or other applicable legislation.

Contact

For cancellation requests, refund enquiries or concerns about an order, please contact us at:

La Petite Belgique
Email: team@lapetitebelgique.au

Please include your order number so we can assist you as efficiently as possible.