Shipping policy

Last updated: 25 October 2026

At La Petite Belgique, we freshly prepare our Belgian-inspired baked goods and deliver them straight to your door. We're a small family bakery, and our Sunday delivery service helps us bring fresh treats to our local community.

1. Delivery areas

We currently offer local delivery to the following suburbs in Moreton Bay, Queensland:

  • Mango Hill
  • North Lakes
  • Griffin
  • Murrumba Downs
  • Kallangur
  • Petrie
  • Dakabin
  • Deception Bay
  • Rothwell
  • Kippa-Ring
  • Newport
  • Scarborough
  • Redcliffe
  • Woody Point
  • Margate
  • Clontarf

Delivery availability is determined by the eligible delivery areas configured at checkout. If your address is not eligible, you will not be able to complete an order for delivery.

We currently offer local delivery only. We do not offer postal shipping or customer collection from our home bakery.

2. Delivery fees and minimum order

Delivery is currently free for eligible addresses.

A minimum order value of $40 applies to all orders, excluding any discounts unless otherwise stated.

All applicable prices and charges will be displayed before you complete your purchase.

3. Ordering deadlines

Orders for Sunday delivery must be placed by 10:00 am on Friday.

Orders placed after this cut-off may need to wait until a subsequent available delivery date.

Please ensure your order, contact details and delivery instructions are correct before completing checkout.

4. Sunday delivery window

Deliveries take place on Sundays between 6:00 am and 11:00 am.

We aim to email customers on Friday with an approximate one-hour delivery window to help them plan for their delivery.

We do our best to arrive within the communicated window. However, traffic, weather, road conditions and other unexpected circumstances can occasionally cause delays. Delivery times are estimates rather than guaranteed appointment times.

If a significant delay affects your delivery, we will endeavour to contact you where reasonably practicable.

5. Receiving your delivery

Our default procedure is to ring or knock, wait briefly for someone to answer and hand the order over personally.

If nobody answers, we will generally leave the order at the front door where it is reasonably safe and suitable to do so.

You can use the delivery instructions at checkout to request one of the following:

  • Ring or knock, then leave the order at the door.
  • Leave the order at the door without ringing or knocking.

We will make reasonable efforts to follow your instructions. However, we may need to use our judgement if the location is unsafe, inaccessible or unsuitable for leaving food.

Please ensure that your address is accurate and that any access instructions are clear.

6. After delivery

Once an order has been delivered to the nominated address in accordance with the agreed delivery instructions, customers should collect it promptly and store the products appropriately.

Please follow any storage instructions supplied with your products.

If your order has not arrived, is incorrect, or has been damaged during delivery, please contact us as soon as possible so we can investigate.

This policy does not limit your rights under Australian Consumer Law.

7. Incorrect addresses and unsuccessful deliveries

Customers are responsible for providing an accurate delivery address and any necessary access instructions.

If an incorrect address, incomplete instructions or access issue prevents delivery, we will consider the circumstances and contact the customer where reasonably practicable.

If we cannot complete a delivery, we will discuss the available options with the customer. Any refund or other remedy required by law will be provided.

8. Unforeseen circumstances

We make reasonable efforts to complete deliveries as planned. Occasionally, circumstances beyond our reasonable control may affect our ability to deliver at the expected time.

If we are unable to fulfil an order, we will contact affected customers to discuss an appropriate solution, including any refund or other remedy required by law.

9. Contact us

If you have a question about your delivery, please contact:

La Petite Belgique
Email: team@lapetitebelgique.au

Please include your order number so we can assist you as efficiently as possible.

Thank you for supporting our little family bakery. We can't wait to share a little taste of Belgium with you!